We want your shopping experience at hectorshardware.com to be a pleasurable one. You may request to return most * merchandise (in its original packaging) for a full refund (not including shipping charges, and some items may incur a restocking fee) up to 5 days from date of receipt.
If you have any problems with your order, please don't hesitate to contact us.
* Applies to most items
* See below for category exceptions
See below for non-returnable items.
Our Return Policy
If you have any questions or concerns - please drop us a line or an email - see below address and phone number.
- Within 5 days of receipt of your order, you may return all unused items ordered from
HectorsHardware.com for a full refund for most items, some exceptions noted below:
We do not refund shipping & handling charges.
- Toro Lawn Mowers and Snowthrowers - NON-REFUNDABLE
- Rinnai Heaters and Rinnai Accessories -NON-REFUNDABLE
- Toyostove Heaters and Rinnai Accessories -NON-REFUNDABLE
- All items returned must have been purchased from HectorsHardware.com
- All items returned must be in as shipped condition within the original box. If any product
has been installed - it can not be returned.
- Please open all boxes immediately and check for contents and
damage. We must know within 5 days upon your receiving products of
any damage/problems.Freight Companies have time limits on filing claims.
- If the packaging appears damaged on the outside, please refuse
to accept it from the carrier; or please make sure that when you sign the
shippers proof-of-delivery slip that you include a note stating that the package
is/appears damaged. If you do accept a damaged shipment, please inform us
immediately. We do expect you to deal with the carrier in that case. If you
prefer for us to deal with the carrier, we must know within 5 days of
your receipt of the product that it was damaged. Also, if there was any
internal (non-visible) damage, this should be reported to the carrier (or
to us) within 5 days of receiving the product.Freight Companies have time limits on filing claims.
- Special Order products ,items that do not have prices listed on our web page and
that you received a special quote on(WHOLESALE) may not be returned.
- And of course, if an item was shipped in error - we will refund you the total amount of your order.
You may also phone us - 716-688-4488
You can get shipping quote by placing your order,
Our program will compute shipping charges before
you input any credit info, so you can back out of
the order if you desire.
876 Maple Road
New York 14221
876 Maple Rd.
Williamsville, New York 14221
Typical Customer Ratings:
K.M., Maple Valley WA. Rating: Excellent. Comments: "I got fast responses to any questions I had. The order was processed very quickly, and I received the item within a few days! AWESOME company!!! Thank you!"
M.M., APO Military (Somewhere Overseas)Rating: Excellent.
Comments: "We have an APO address which not all .com stores will ship to. Hectors ships to APO's and told me how much shipping would be before I had to complete the purchase. Any questions I had were promptly answered. I will definitely keep them in mind for future purchases."
J.P., Dayton, OH. Rating: Excellent. Comments: "Great Service - Quick delivery"
L.R., Arner Robins GA. Rating: Good. Comments: "Good price for a good product, and everything went well. Product took a while to arrive, but then, it's a b-i-g box, so that was to be expected. Overall, I'm quite pleased, and will probably trade with Hector's again."
D.L., Westmoreland TN. Rating: Excellent. Comments: "Excellent also very fast shipping. Thanks!"
L.S., Independence KY. Rating: Excellent. Comments: "Zero problems. Timely delivery. I was able to track the order status online with easy links they provide."
L.R., Green Cove Springs, FL. Rating: Excellent. Comments: "Kept me up to date with order status....recommend highly"
J.V., Auschnet, MA. Rating: Excellent. Comments: "One of the best stores from a selection and service standard that I have ever done business with on the net. In the past, they have gone out of their way to satisfy my needs and fix problems. I believe this is one of the best merchants on the net bar none."
S.H., Milwaukee WI. Rating: Excellent. Comments: "The speed in which I got my product was great. I am always cautious about buying on-line but I will go back to Hector's any time because of the convenience."
S.B., Spencertown, N.Y. Excellent. Comments: "I was astonised. I placed my order in late afternoon. Less than 24 hours later, a UPS truck drove up in this rather remote hsmlet and delivered my power mower. I have never experienced such swift service. Bravo Hectors (and UPS)."